1. You may withdraw from a contract already concluded within fourteen (14) days without giving any reason. The period shall start as soon as you or a third party named by you (other than the carrier) has taken possession of the last good of the order. In order to exercise your right of withdrawal, please send an express declaration (e.g. postal letter or email) to the contact address: firstname.lastname@example.org. In order to exercise your right, it is sufficient that you send such a declaration before the expiry of the revocation period.
2. Should you withdraw from a concluded contract, we will refund all payments received from you within fourteen (14) days after receipt of your declaration at the latest, using the means of payment that you originally employed (unless otherwise agreed). The customer shall bear the costs for the immediate return of the goods. This reversal will not result in any other costs or fees for you. We can refuse the refund until the goods have arrived at La Katz or until you have provided a proof of dispatch. The goods must be returned (dispatched) immediately, at the latest within thirty (30) days after submission of your declaration of withdrawal. In the event of a loss in value of the products, you are liable only if this is the result of inappropriate handling of the goods caused by you.
3. Please avoid damage and contamination of the goods and return them in their original packaging including all accessory components (if necessary with protective outer packaging). Should you no longer have the original packaging, this does not prevent the effective exercise of the right of withdrawal. In this case, please use suitable packaging to ensure adequate protection against transport damage. Sanitary products (e.g., silk scrunchies) may only be returned in the original unopened packaging.