Terms & Conditions

La Katz GmbH 

As of 29th of July 2020

The following General Terms and Conditions ("Terms") form the basis of all contracts concluded with consumers via the webshop www.lakatz.com ("Webshop"). The Terms contain general, legal information on your rights according to the regulations on distance selling and electronic commerce and set out the conditions under which La Katz GmbH concludes contracts with customers.

1. Scope of application 

1.1. The contractual partner and operator of the Webshop is La Katz GmbH ("La Katz" or "we"), Campus 2 / Jakov-Lind-Straße 2, 1020 Vienna, Austria.

1.2 The sale and delivery of goods via the Webshop shall be carried out exclusively on the basis of these Terms. The customer has the possibility to view these Terms before concluding an order and to save or print them later on. In order to place an order, the customer must explicitly accept the Terms by ticking the checkbox provided for this purpose. By doing so, the Terms become part of the contract by mutual agreement. Contradictory or divergent Terms are excluded. The Terms always apply in their current version to a specific order and are accordingly displayed to the customer throughout the ordering process. Changes to the Terms have no impact on a purchase that has already been completed. The current version of the Terms can be viewed at any time on our website under Terms & Conditions.

1.3 In the following, the term consumers refers to natural persons (if applicable legal entities as well) and partnerships with legal capacity for which the conclusion of a contract with La Katz is outside the scope of their business. The purpose of the order is therefore not a commercial, self-employed or freelance activity. In contrast, entrepreneurs are natural or legal persons as well as partnerships with legal capacity, for which the respective transaction is related to their business. The distinction between consumers and entrepreneurs is based on the Austrian Consumer Protection Act (Konsumentenschutzgesetz) and the Austrian Commercial Code (Unternehmensgesetzbuch). A business is any organization, which is intended to be permanent for the purposes of independent commercial activity, even though it may be a non-profit enterprise. Enterpreneurs by virtue of their legal form within the meaning of § 2 of the Austrian Commercial Code as well as legal entities under public law – with regard to the provisions applicable to these Terms – shall always be deemed to be entrepreneurs. 

2. Offer and conclusion of contract

2.1 After entering your data and completing the order by clicking on the button "Buy it now" or "Check out" and accepting the Terms, you will immediately be sent an order confirmation summarizing your order data by email, to which these Terms are also attached. This email is generated automatically and is not to be regarded as a confirmation of the conclusion of the contract. La Katz confirms the acceptance of the customer's offer to enter into a contract by sending a separate email, delivery confirmation or, alternatively, implicit by sending the goods. If the payment process is triggered immediately after an order has been placed and the corresponding payment is actually made, La Katz will also accept the contractual offer. La Katz is not obliged to conclude contracts with customers. The product portfolio in the Webshop is therefore not meant to be an offer to customers, but rather a general overview that serves the customer to send an offer to La Katz. The order becomes binding for the customer as soon as it has been sent. 

2.2 In the customer portal you can also view certain information, in particular information relating to your orders. The product portfolio available in the Webshop comprises silken luxury goods and fashion. Handcrafted in Germany, with certified organic silk. 

2.3 The online product catalogue is conscientiously managed and kept up to date by La Katz. Nevertheless, errors or mistakes cannot be completely excluded (e.g. regarding the availability of products or product descriptions). Errors or mistakes will be corrected immediately after they are discovered. You can mark products non-bindingly by clicking the "Add to cart" button and delete them at any time by clicking the "Remove" button. However, this has no influence on the further availability of the product. If you click the button "Check out", you will be forwarded from your shopping cart filled with products to the order overview and will be able to complete your order by selecting the payment method of your choice. 

3. Payment

3.1 The payment process is initiated by selecting your preferred payment method. We offer payment via credit card, PayPal, immediate bank transfer (eps-Überweisung), Maestro, Google Pay and Apple Pay. All of these payment methods are operated by third party payment providers. We reserve the right to occasionally or permanently refuse certain payment methods and to refer you to other (common) payment methods. 

3.2 We have no influence over the collection, use and processing of your (payment) data by third party payment providers. Upon receipt of the payment confirmation from the third party payment provider, we accept your offer to conclude a contract and release the order. You will receive further information during the ordering process. Please also pay particular attention to the payment provider's supplementary data protection information, which will be pointed out to you separately when you use the service or on the payment provider's website.

4. Right of withdrawal

4.1 You may withdraw from a contract already concluded within fourteen (14) days without giving any reason. The period shall start as soon as you or a third party named by you (other than the carrier) has taken possession of the last good of the order. In order to exercise your right of withdrawal, please send an express declaration (e.g. postal letter or email) to the contact address listed under point. In order to exercise your right, it is sufficient that you send such a declaration before the expiry of the revocation period.

4.2 Should you withdraw from a concluded contract, we will refund all payments received from you within fourteen (14) days after receipt of your declaration at the latest, using the means of payment that you originally employed (unless otherwise agreed). This shall also apply to the delivery costs, after deduction of any additional costs exceeding the cheapest standard delivery that we offer. The customer shall bear the costs for the immediate return of the goods. This reversal will not result in any other costs or fees for you. We can refuse the refund until the goods have arrived at La Katz or until you have provided a proof of dispatch. The goods must be returned (dispatched) immediately, at the latest within thirty (30) days after submission of your declaration of withdrawal. In the event of a loss in value of the products, you are liable only if this is the result of inappropriate handling of the goods caused by you.

4.3 Please avoid damage and contamination of the goods and return them in their original packaging including all accessory components (if necessary with protective outer packaging). Should you no longer have the original packaging, this does not prevent the effective exercise of the right of withdrawal. In this case, please use suitable packaging to ensure adequate protection against transport damage. Sanitary products (e.g., silk scrunchies may only be returned in the original unopened packaging. 

5. Prices and delivery costs

The prices shown in the Webshop at the time of ordering, which already includes the statutory value-added tax and delivery costs, apply. La Katz reserves the right to change prices at any time. Please find further information about the delivery costs in the FAQ.

6. Delivery

6.1 We deliver only to EU member states and the United Kingdom. If goods or parts of an order are not available, the customer will be informed separately by email, unless he/she has already been informed of this circumstance during the ordering process. 

6.2 Unless otherwise stated in the item description, the delivery time is approximately five (5) working days within Austria. International delivery can take up to seven days. Any adverse circumstances over which La Katz has no control (e.g. force majeure, pandemics, strike, transport bottlenecks) may lead to delivery delays.

7. Risk assumption and transport

7.1 In the event that the customer is a consumer according to point 1.3, the following shall apply: The risk of accidental loss and accidental deterioration of the goods shall pass to the customer upon delivery to the customer. The risk shall only pass to the customer upon handover to the forwarder, the carrier or any other person or institution designated to carry out the transport if the customer has concluded a transport contract with another carrier without having made use of a choice proposed by La Katz. If the customer is in default of acceptance of the goods, the risk of loss and accidental deterioration shall pass to the customer at the time of default of acceptance.

7.2 In the event that the customer is not a consumer in accordance with point 1.3, the following shall apply: The risk of accidental loss and accidental deterioration of the goods shall pass to the customer upon handover to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the transport, insofar as a specific mode of dispatch has been agreed or the goods are dispatched by a customary mode of dispatch (post, rail, airplane, ship, etc.). Please note that La Katz generally only offers customary delivery methods.

8. Retention of title

Until the purchase price and all associated costs have been fully paid, the ordered goods shall remain the sole property of La Katz. Until then, the customer shall in all respects bear the full risk for any goods entrusted to him before payment of the purchase price, in particular also for the risk of loss, destruction and deterioration. Any resale prior to full payment is not permitted. However, if the goods are sold to a third party who acquires ownership in good faith, La Katz shall be entitled to claim the purchase price from the third party.

9. Warranty and Liability

9.1 The customer's warranty rights shall be determined in accordance with the legal warranty provisions. The warranty is excluded for non-consumers.

9.2 La Katz shall only be liable for damages in the event of intentional or grossly negligent breach of duty by its organ representatives or vicarious agents. La Katz is not liable for errors in data in the online shop or for errors in advertising material due to slight negligence. Full liability is always assumed for personal injury (injury to life, body or health). Any claims under the Austrian Product Liability Act (Produkthaftungsgesetz) shall remain unaffected.

10. Data protection

10.1 Your personal data will be processed in accordance with our privacy policy.

10.2 Detailed information on the processing of personal data can be found in our privacy policy. 

11. Communications

11.1 Declarations or communications of any kind shall be addressed to La Katz GmbH, Campus 2 / Jakov-Lind-Straße 2, 1020 Vienna, Austria or to office@lakatz.com.

11.2 Declarations or notifications to customers will be sent to the last email address provided. There is no entitlement to personal notification.

12. Final provisions

12.1 These Terms and any non-contractual obligations arising out of or in relation to it shall be governed by and construed in all respects in accordance with Austrian law, excluding the Austrian conflict of law rules of Austrian international private law.

12.2 All disputes arising out of the Platform or related to its violation, termination or nullity shall be brought before the competent court in corporate matters (Handelsgericht) in Vienna, Austria. If the Member is a consumer within the meaning of point 1.3 he/she may choose his/her place of residence as the place of jurisdiction.

12.3 If the customer is not a consumer according to point 1.3, the following shall apply: Should a provision of these Terms be invalid, contestable or unenforceable, the validity of the Terms shall remain unaffected, provided that this corresponds to the intention of the contracting parties as stated in the provisions of these Terms in their context. Such a provision shall then be replaced by an effective and enforceable provision having the same legal and above all economic content as the invalid provision or coming closest to it.

12.4 The European Commission provides a platform for Online Dispute Resolution, which can be found at http://ec.europa.eu/consumers/odr/. We are not obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.